1. Conclusion of the Travel Contract A binding travel contract is concluded upon the customer’s written order by email or letter and becomes binding only once the Agency has issued the corresponding booking confirmation/invoice. All prices stated on the Agency’s invoices and quotations are final prices including the currently applicable Spanish VAT, calculated in accordance with the special VAT scheme for travel agencies (MARGIN TAXATION) applicable in the Balearic Islands, which means, among other things, that VAT is not shown separately on the Agency’s invoices.
The person making the booking is the contractual partner of the Agency, also on behalf of all other registered travel participants.
2. Payment
After conclusion of a binding travel contract, the person making the booking will receive an invoice for the services booked, together with the booking confirmation. Upon receipt of this invoice, a deposit of 25% of the total travel price is due. The remaining balance must be paid no later than 30 days before the start of the trip.
For bookings made within 21 days before the start of the trip, the total travel price must be paid in full in one instalment. Payments may only be made by bank transfer.
For certain services, a higher deposit may be required. The customer will be informed of this before the contract is concluded.
Failure to make payments on time releases the Agency from any obligation to provide the agreed services.
3. Services The services contractually agreed upon are set out in the service descriptions contained in the corresponding booking confirmation. The services listed in the booking confirmation are binding for the Agency.
However, the Agency expressly reserves the right to make changes to the descriptions, particularly those published online, before the conclusion of the contract, provided that there are objectively justified, significant and unforeseeable reasons. The customer will be informed of such changes without delay before the contract is concluded.
Verbal additional agreements that extend the scope of services stated in the booking confirmation are only valid if expressly confirmed in writing by the Agency.
4. Cancellation, Change of Date and Name Changes
The customer may cancel the travel contract at any time.
The cancellation must be submitted in writing by email or post; in the case of postal cancellations, the date of receipt by the Agency shall apply.
The following flat-rate cancellation fees, as reasonable compensation for expenses incurred and travel arrangements made, apply to hotel bookings, transfers, excursions, events and conferences:
- From the time of the binding reservation until 31 days before the start of the trip: a flat-rate processing fee of 25%
- 30 to 15 days before the start of the trip: 60% of the total travel price
- 14 to 7 days before the start of the trip: 85% of the total travel price
- 6 to 0 days before the start of the trip: 100% of the total travel price
- In the event of failure to travel without prior cancellation, or on the day of arrival: 100% of the total travel price
- For offers calculated specifically for a fixed number of participants, such as transfers, bus rentals, excursions and events in general, individual cancellations (a reduction in the total number of participants) will be allocated proportionally among the remaining participants, or the total price of the original offer will remain unchanged.
COVID-19
For new bookings made from 1 July 2020 onwards, in the event of a complete cancellation because entry into the country is officially prohibited or an official travel warning is in place, we charge a processing fee of between €30.00 and €150.00, depending on the work involved.
For individual services, separate cancellation terms may apply. These will be communicated to the customer before the contract is concluded.
The same cancellation table above applies to changes of travel dates.
Name changes are free of charge.
The date on which the cancellation is received by the Agency is decisive for calculating the cancellation fee. The Agency’s opening hours are Monday to Friday, 10:00 a.m. to 4:00 p.m.
Partial cancellations can only be made per room. Accommodation with the appropriate occupancy must be booked for the remaining participants.
4.1
For groups: Full cancellation of hotel rooms
- From the time of booking up to 6 months before arrival: cancellation fee of 30% of the total pro forma invoice
- 6 months to 4 months before arrival: cancellation fee of 50% of the total pro forma invoice.
- 4 months to 2 months before arrival: cancellation fee of 70% of the total pro forma invoice
- 2 months to 10 days before arrival: cancellation fee of 85% of the total pro forma invoice.
- Within 10 days before arrival: cancellation fee of 100% of the total pro forma invoice.
Partial cancellation of hotel rooms
- From signing the contract up to 60 days before arrival: 5% cancellation fee
- 59–30 days before arrival: 10% cancellation fee
- 29–20 days before arrival: 25% cancellation fee
- 19–10 days before arrival: 50% cancellation fee
- 9–4 days before arrival: 65% cancellation fee
- 3–2 days before arrival: 85% cancellation fee
- 1–0 days before arrival and in the event of no-shows: 100% cancellation fee.
(Additional separate conditions may apply, which will be stated in writing in the offer.)
4.2 Separate Payment and Cancellation Terms for Full Charter of Vessels Payment and cancellation terms:
- 50% deposit upon booking
- Remaining balance due 30 days before the excursion
- In the event of weather-related cancellation where safe operation is not possible, no cancellation fees will be charged for the charter price itself (excluding food and beverages already ordered from individual suppliers)
- Cancellation 90 days before the excursion: 25% of the total invoice
- Cancellation 60 days before the excursion: 50% of the total invoice
- Cancellation 30 days before the excursion: 100% of the total invoice
(Additional separate conditions may apply, which will be stated in writing in the offer.)
5. Separate Terms and Conditions for Booking a Sailing Regatta
- **1. Participation Requirements**
- 1.1. Ideally, participation in our sailing regatta is with 9 participants per boat. Our offer is based on the number of participants requested.
- **2. Adjustment of the Number of Boats**
- 2.1. The boat owner reserves the right to adjust the number of boats provided at any time at their own discretion, provided that all registered participants have sufficient space on the remaining boats.
- **3. Registration and Conclusion of the Contract**
- 3.1. Registration for the sailing regatta is carried out by the owner or a responsible person on behalf of the participants.
- 3.2. A contract is concluded upon acceptance of the offer by the owner and confirmation of the participation terms and conditions by the customer.
- **4. Liability and Responsibility**
- 4.1. The Agency shall not be liable for any damage or inconvenience resulting from an adjustment to the number of boats in accordance with Section 2, provided that such adjustments are made in accordance with the needs and safety requirements of the participants.
- 4.2. During the regatta, participants are responsible for complying with all safety regulations and rules of conduct.
- **5. Weather-Related Cancellation by the Captain**
- 5.1. The decision on whether the sailing regatta will take place lies exclusively with the responsible captain, at the latest on the day of the event. The decision is based on safety-related factors such as wind, wave conditions, weather conditions and visibility.
- 5.2. If the regatta is cancelled for these reasons, this shall constitute a case of force majeure.
- 5.3. In this case, the catering service will be cancelled in full and may be consumed by the customer independently at another location.
- 5.4. A flat-rate cancellation fee of 30% of the total price will be charged for all other services (organisation, staff, boat rental, captain, etc.).
- 5.5. The remaining amount will either be refunded to the customer or, by agreement, credited towards a new date. There is no entitlement to a specific alternative date.
6. Changes Changes or deviations to individual services from the agreed content of the travel contract that become necessary after the contract has been concluded and which have not been caused by the Agency contrary to the principles of good faith are only permitted provided that the changes or deviations are not significant and do not substantially alter the overall nature of the booked services.
Any warranty claims remain unaffected insofar as the amended services are defective.
The Agency is obliged to inform the traveller without delay of any changes to the services. Where applicable, the Agency will offer the customer a free rebooking or free cancellation.
7. Complaints The traveller is obliged, in the event of any disruption to the services, to do everything reasonably possible to help remedy the disruption and minimise any potential damage. In particular, the traveller is obliged to notify the tour guide or a representative of the Agency immediately and in writing of any complaints. Collective complaints will not be considered. If the traveller fails to comply with these obligations, they shall have no claims to the extent that the failure to comply has contributed to the situation.
8. Liability Claims must be submitted by the traveller to the Agency within one month after the contractually agreed end of the trip.
Services provided by third-party service providers and descriptions are based exclusively on information provided by the respective service providers to the Agency. Hotel classifications are based on the official category awarded by the Spanish Ministry of Tourism.
We are also not liable for discrepancies arising from differences between the offer and the customer’s expectations, or for disturbances such as noise from entertainment venues, motor vehicles, aircraft, road works or similar circumstances.
This also applies to any kind of beach pollution, as well as weather-related interruptions to electricity and water supplies.
9. Passport, Visa and Health Requirements The passport and health requirements of the EU apply to entry into Spain. The customer is responsible for complying with these requirements.
10. General Provisions
The invalidity of individual provisions of the travel contract shall not affect the validity of the travel contract as a whole. The same applies to these travel terms and conditions.
The place of jurisdiction and place of performance is Palma de Mallorca.
11. Agency
Mallorca-Travel & Event-Services S.L.
Registro Mercantil Palma, Folio 129 – TOMO: 2.185 – HOJA: PM-53.296 – INSCRIPCIÓN 1ª
CIF B57369555
C./ Sant Jordi 28, Local A
07199 Sant Jordi
Mallorca
Balearic Islands
Spain