Privacy Policy

This Privacy Policy is intended to inform users of this website about the nature, scope and purpose of the collection and use of personal data by the website operator (Mallorca-Travel & Event-Services S.L.). The controller is Mallorca-Travel & Event-Services S.L. (referred to as “we” or “us” in this Privacy Policy)

The collection and processing of all personal data carried out during your visit to our website is performed in accordance with applicable data protection laws.

We take the protection of your personal data very seriously and treat your personal data confidentially and in accordance with legal requirements. As this Privacy Policy may be amended due to new technologies and the ongoing development of this website, we recommend that you review this Privacy Policy regularly.

Definitions of the terms used (e.g. “personal data” or “processing”) can be found in Art. 4 GDPR.

We, the website operator or page provider, collect data about access to the website based on our legitimate interest (see Art. 6 para. 1 lit. f. GDPR) and store this data as “server log files” on the website server. The following data is recorded:

Visited website
Time of access
Amount of data sent in bytes
Source/referrer from which you accessed the website
Browser used
Operating system used
IP address used

The server log files are stored for a maximum of 7 days and then deleted. The data is stored for security reasons, for example to investigate cases of misuse. If data needs to be retained as evidence, it is excluded from deletion until the incident has been finally resolved.

This website uses cookies for pseudonymised analytics. These cookies are transferred to the user’s browser either by our server or by the server of third parties. Cookies are small files that are stored on your device. Your browser accesses these files. The use of cookies increases the user-friendliness and security of this website.

If you do not want cookies to be stored on your device for analytics purposes, you can object to the use of these files here:

Cookie opt-out page of the Network Advertising Initiative: http://optout.networkadvertising.org/?c=1#!/

Cookie opt-out page of the US website: http://optout.aboutads.info/?c=2#!/

Cookie opt-out page of the European website: http://optout.networkadvertising.org/?c=1#!/

Common browsers provide an option to prevent cookies from being accepted. Please note: It cannot be guaranteed that you will be able to access all functions of this website without restrictions if you change these settings.

The website of Mallorca-Travel & Event-Services S.L. contains information required by law that enables you to contact our company quickly by electronic means and to communicate with us directly, including a general electronic mail (e-mail) address. If a data subject contacts the controller by e-mail or via a contact form, the personal data provided by the data subject is automatically stored. Personal data voluntarily provided by a data subject to the controller (name, first name, e-mail address, telephone number, your message) is stored for the purpose of processing the request or contacting the data subject. This personal data is not passed on to third parties. This data is processed by us on the basis of your consent pursuant to Art. 6 para. 1 a) GDPR.

As an additional contact option, we use live chat software on our website. The software uses cookies to enable a personal conversation via live chat on the website. The user remains anonymous. This means that the data collected is not used to personally identify visitors and is not combined with personal data associated with a username. Personal data such as name, e-mail address, etc. is only collected if you enter it yourself in the live chat. If the information collected can be linked to an individual, it is processed in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in providing effective customer support and statistically analysing user behaviour for optimisation purposes.

The website operator only collects, uses and passes on your personal data if this is legally permitted or if you have consented to the collection of your data.

Personal data means all information that can be used to identify you and can be traced back to you – for example, your name, e-mail address and telephone number.

You can also visit this website without providing any personal information. However, to improve our services, we store access data to this website without any personal reference. This access data includes, for example, the file you requested or the name of your Internet service provider. Due to the anonymisation of the data, it is not possible to draw conclusions about your identity.

In order to provide the travel services you have ordered, we may need to pass your data on to hotels and, where applicable, other third parties, insofar as this is necessary for the performance of the contract. Your personal data is generally transmitted to the above-mentioned third parties in encrypted form. Personal data is collected by us in the following situations:

As part of travel bookings and other tourism services offered by us
When using the contact form on our website
When using the chat on our website
Handling of contact details

If you contact us as the website operator using the contact options provided, your details will be stored so that we can use them to process and respond to your enquiry. This data will not be passed on to third parties without your consent.

This website uses the “Google Analytics” service, provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA), based on our legitimate interests in optimising and analysing our online services in accordance with Art. 6 para. 1 lit. f. GDPR. The service (Google Analytics) uses “cookies” – text files that are stored on your device. The information collected by the cookies is generally sent to a Google server in the USA and stored there.

Google LLC complies with European data protection law and is certified under the Privacy Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

IP anonymisation is enabled on this website. The IP address of users is shortened within the member states of the EU and the European Economic Area and in the other contracting states of the agreement. Only in exceptional cases is the IP address initially transmitted to a Google server in the USA without being shortened and then shortened there. This shortening removes the personal reference of the IP address. The IP address transmitted by the user’s browser is not combined with other data stored by Google.

As part of the data processing agreement concluded between us as the website operator and Google Inc., Google uses the information collected to analyse website usage and website activity and provides services related to Internet usage.

The data collected by Google on our behalf is used to analyse how individual users use our services, for example to create reports on website activity and to improve our services.

You can prevent cookies from being stored on your device by changing the appropriate settings in your browser. It cannot be guaranteed that you will be able to access all functions of this website without restrictions if your browser does not allow cookies.

You can also prevent the information collected by cookies (including your IP address) from being sent to and used by Google Inc. by installing a browser plugin. The following link takes you to the relevant plugin: https://tools.google.com/dlpage/gaoptout?hl=de

Alternatively, by clicking on this link (IMPORTANT: Insert opt-out link), you can prevent Google Analytics from collecting data about you on this website. By clicking on the above link, you will download an “opt-out cookie”. Your browser must therefore generally allow cookies to be stored. If you regularly delete your cookies, you will need to click the link again each time you visit the website.

Further information on data use by Google Inc. can be found here:

https://policies.google.com/privacy/partners?hl=de (Data collected by Google partners)

https://adssettings.google.de/authenticated (Settings for the advertising shown to you)

https://policies.google.com/technologies/ads?hl=de (Use of cookies in advertisements)

Based on our legitimate interest in analysing, optimising and operating our services (within the meaning of Art. 6 para. 1 lit. f. GDPR), this website uses the Facebook social plugin, which is operated by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). The plugins can be recognised by the Facebook logo or by the terms “Like”, “Gefällt mir” and “Teilen” in Facebook’s colours (blue and white). Information on all Facebook plugins can be found at the following link: https://developers.facebook.com/docs/plugins/

Facebook Inc. complies with European data protection law and is certified under the Privacy Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

The plugin establishes a direct connection between your browser and the Facebook servers. The website operator has no influence over the nature and scope of the data transmitted by the plugin to the servers of Facebook Inc. Information on this can be found here: https://www.facebook.com/help/186325668085084

The plugin informs Facebook Inc. that you have visited this website as a user. It is possible that your IP address may be stored. If you are logged into your Facebook account while visiting the website, the information mentioned above will be linked to your account.

If you use the functions of the plugin – for example, by sharing or “liking” a post – the corresponding information will also be transmitted to Facebook Inc.

If you want to prevent Facebook Inc. from linking this data to your Facebook account, please log out of Facebook before visiting this website and delete the stored cookies. You can make further settings regarding data processing for advertising purposes or object to the use of your data for advertising purposes through your Facebook profile. You can access the settings here:

Facebook profile settings: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

Cookie opt-out page of the US website: http://optout.aboutads.info/?c=2#!/

Cookie opt-out page of the European website: http://optout.networkadvertising.org/?c=1#!/

You can find information about what data Facebook collects, uses and processes, for what purposes and to what extent, as well as information about your rights and settings for protecting your privacy, in Facebook’s Privacy Policy. You can find it here: https://www.facebook.com/about/privacy/

We offer a newsletter in which we inform you about current events and offers. If you wish to subscribe to the newsletter, you must provide a valid e-mail address. By subscribing to the newsletter, you agree to receive the newsletter and to the procedures described.

The newsletter is sent directly by us.

Withdrawal and cancellation: You can withdraw your consent to receive the newsletter at any time and thereby cancel your newsletter subscription. After cancellation, your personal data will be deleted. Your consent to receive the newsletter will expire at the same time. You will find a cancellation link at the end of each newsletter.

As a user, you have the right, upon request, to receive free information about which personal data concerning you has been stored. You also have the right to have incorrect data corrected and to request the restriction of processing or deletion of your personal data. Where applicable, you may also exercise your right to data portability. If you believe that your data has been processed unlawfully, you may lodge a complaint with the competent supervisory authority.

Unless your request conflicts with a legal obligation to retain data (e.g. statutory data retention), you have the right to have your data deleted. Data stored by us will be deleted if it is no longer required for its intended purpose and there are no statutory retention periods. If deletion cannot be carried out because the data is required for legitimate legal purposes, processing of the data will be restricted. In this case, the data will be blocked and will not be processed for other purposes.

Users of this website may exercise their right to object and object to the processing of their personal data at any time.

If you wish to have your personal data corrected, blocked or deleted, request information about the personal data stored about you, have questions regarding the collection, processing or use of your personal data, or wish to withdraw consent you have given, please contact us at the following e-mail address: ([info@mallorca-incoming.com](mailto:info@mallorca-incoming.com))